Frequently Asked Questions

➢ How can I make my order?

Making an order on our website is easy and convenient.

• Browse and select your favourite flavoured banana chips.

• Add them to your cart or buy them instantly.

• Enter accurate shipping details and select your preferred shipping method.

• Provide payment information securely.

• Review your order and confirm.

• Receive an order confirmation message shortly after. Enjoy your delicious snacks! If you need assistance, feel free to contact us.

➢ How can I track my orders?

• An order confirmation message with a tracking link will be sent to your email, WhatsApp, or SMS after you place an order.

• Visit our website and log in to your account. Once logged in, navigate to the "Order Status" or "My Orders" section. Here, you'll be able to view a list of all your past and current orders, along with their status.

➢ What flavours do you offer?

We offer a wide range of flavours to suit every taste preference. Some of our popular flavours include classic salt, Peri Peri, Lemon Chili, Pepper garlic, and Hot and Spicy. We are always innovating and introducing new flavours, so be sure to check back regularly for updates.

➢ How should I store your banana chips?

To maintain freshness and crispness, we recommend storing our banana chips in a cool and dry place away from direct sunlight. Once opened, banana chips should be stored in an airtight container at room temperature. Avoid exposure to moisture or direct sunlight, as this can affect the texture and flavour of the chips.

➢ How are your banana chips packaged and shipped?

Our banana chips are carefully packaged to ensure freshness and quality during transit. We use secure packaging materials to protect the chips from damage. Orders are typically shipped within 2-5 business days of purchase, and we offer various shipping options to suit your needs.

➢ What’s the reason for no cash on delivery?

We've removed the Cash on Delivery (COD) option to optimize operations, reduce costs, and enhance security. Unfortunately, COD transactions are associated with higher fraud risks. We are grateful for your understanding and support as we prioritize a secure and seamless shopping experience.

➢ How can I contact your customer support?

To contact our customer support, you can reach us at +917907128394 via call or WhatsApp. Additionally, we are active on all our social media channels. Feel free to reach out to us through any of these channels, and we'll be happy to assist you.

➢ How long will it take to deliver?

The delivery time depends on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 3-5 business days from the date of purchase. If you have specific inquiries about the delivery timeline for your order, please refer to the shipping policy or contact our customer support team for help.